ZAMMSA’s Quality Assurance (QA) framework ensures that all processes related to the procurement, storage, and distribution of medicines and medical supplies adhere to the highest standards of quality, efficiency, and compliance. The QA system focuses on continuous improvement, with regular assessments of inventory management, order accuracy, and distribution timelines. Through stringent monitoring and evaluation, ZAMMSA ensures that medicines and supplies meet regulatory requirements and are delivered safely and efficiently to health facilities. The QA department plays a key role in maintaining transparency, accountability, and consistency across the entire supply chain, thereby supporting the agency’s commitment to improving healthcare delivery in Zambia.